1. Information we collect
When you use the THoTH website, request a demo, contact us, or interact with our restaurant solutions, we may collect information you provide directly and information generated through product usage.
Based on the current website and product flows, collected information may include business-contact information, operational restaurant data, and customer-related data entered through the system by your business.
- Full name, phone number, and email address
- Business name, business type, and number of branches
- Requested modules such as POS, KDS, DMS, WMS, or other services
- Messages, notes, support requests, and onboarding details
- Order details, menu information, table activity, kitchen status, delivery status, and payment method selection when the platform is used operationally
- Customer details entered into the system, such as name or phone number, where your business chooses to collect them
2. How we use information
We use collected information to respond to inquiries, schedule demos, onboard customers, operate THoTH services, improve product performance, provide support, and communicate important updates.
We may also use information to analyze usage trends, optimize restaurant workflows, troubleshoot issues, and maintain platform security.
3. Operational restaurant data
THoTH products are built for restaurant and cafe operations. Depending on your setup, the platform may process dine-in orders, QR orders, kitchen tickets, table assignments, delivery routing, invoices, receipts, and related business records.
If your restaurant collects customer data through THoTH, you are responsible for ensuring that such collection and use complies with applicable law, your notices to customers, and any consent requirements that apply to your business.
4. Sharing of information
We do not sell personal information simply because it is submitted through the website. We may share information with service providers and partners who help us operate the website, host the platform, process communications, support integrations, or deliver services to customers.
We may also disclose information when required by law, to protect rights or security, to investigate misuse, or as part of a business transfer permitted by law.
5. Third-party services and integrations
The THoTH ecosystem may connect with third-party services such as payment gateways, hosting providers, analytics tools, mapping tools, communication tools, or external order channels. Those providers may process information under their own policies and terms.
6. Data retention
We retain information for as long as reasonably necessary to provide services, manage customer relationships, comply with legal obligations, resolve disputes, maintain records, and secure the platform.
Retention periods may vary depending on the type of information, the service used, contractual commitments, and legal or operational requirements.
7. Security
We use reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, or disclosure. However, no website, software service, or internet transmission can be guaranteed to be completely secure.
8. Your choices and rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.
If you are a restaurant using THoTH to manage your own customers, requests relating to customer-facing data may need to be handled by your business as the party deciding what data to collect and why.
9. International processing
Information may be processed in locations where THoTH, its infrastructure providers, or its service partners operate. By using the website or services, you understand that information may be handled across different jurisdictions, subject to applicable safeguards and legal requirements.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect product changes, business needs, legal obligations, or security practices. The updated version becomes effective when posted on the website unless stated otherwise.
11. Contact us
If you have questions about this Privacy Policy or about how information is handled through THoTH website and services, please contact us using the official contact channels available on the site.
